For service on your equipment, please complete the SERVICE REQUEST FORM and email it to us for a repair/maintenance estimate. In many cases, we can provide an estimate for most routine service items, but in some instances we will need to inspect the equipment prior to providing an estimate. A copy of the form should also be included with your equipment.
NOTICE TO
CUSTOMERS
There is a Mandatory
Pre-Service Inspection Charge of $20.00 on
all equipment
received for service (excludes I&R)
In order to
provide the best service, you will need to provide the following
information:
Model
of container:
i.e. Talon 2, Talon FS, Voodoo etc.
Serial
number and date of manufacture
CUSTOMER SERVICE FAQ
I have a problem
with my new harness/container, what do I do?
Contact us with the information required above. This may be via
email, fax or phone.
Can I order a new harness/container direct from the factory?
RI has a dealer network to provide sales and service. RI will be
happy to answer questions that the dealer may not have on hand.
What do I do if
I want to change something on my order?
Provided your order has NOT been
processed for production, we will be
happy to make changes. This would normally have to be done within 10
days of your order being placed with RI.
You must contact your Dealer, this ensures that when we send your
completed order, the dealer will have the current changes that you
requested.
Can I buy
replacement parts directly from the factory?
Yes, the information above must be provided at the time of placing
your order.
How long does it
take to get replacement parts?
Delivery of parts will vary depending on the model. Models more than
5 years old will take longer. Our usual delivery on parts is 7-10
days (excluding shipping).
What do I do
if my harness/container needs repair?
RI has a full service loft for repair and maintenance of our
products. You must complete the
Service Form . This
form must accompany your equipment. Check with RI before shipping
your gear so that we can inform you as to what we need based on
the type of repair/service required. (This may save $$ on shipping
costs)
Can I have my
harness/container repacked at the factory?
Yes, RI provides repair and maintenance for all modern parachute
systems. Complete the
Service Form . This
form must accompany your equipment.
What method of
payment can I use when I order?
RI accepts Visa, MasterCard and American Express. Orders shipped COD
will be for cashier's check, no personal checks. (There is an
additional charge by the carrier for COD service.)
All service must
be paid before equipment is shipped.
RIGGER v PACKERS
In today's jumping environment, it has become commonplace for many
jumpers to use professional packers to pack their main canopy
instead of packing themselves. DZ operators love this as it allows
jumpers to make more jumps. The down side is that the equipment
doesn't usually get any interim inspections between repacks. Many
small problems can be avoided if caught in time. At the very least,
the jumper should pack their own rig after the last jump of the
weekend. Take your time and give everything a good-look over paying
particular attention to the canopy, steering lines, collapsible
bridle and main pilot chute. If anything unusual shows up, have your
rigger inspect it and give their professional opinion.
ABOUT CONTAINER/CANOPY VOLUMES
Did you know that where you jump has an affect on how your canopy
packs? Rigs packed in Florida (humid) and Europe pack smaller than
Arizona or Southern California (dry).
RI is generally conservative
when sizing containers. If the container is a little soft, it
usually is not a problem. However, if it is too small and tight,
either the owner or their packer is not going to like packing it. If
you pack your own rig and want the smallest container possible, RI
can accommodate your needs.
If you know the size of the container you want, you may specify this
on the order form. However, RI will not be responsible if the
canopies do not fit.